Position: Inside Sales/Customer Service Representative

Company: ARTECO GLOBAL
Location: St Louis, Missouri
Contact: Giorgio Bucci, CEO
Email: gbucci@artecous.com 

​Sito web (Italiano) - Website (English)

Qualifications

• 2-3 years of Experience in Customer Service or Inside Sales support
• Excellent written and verbal communication skills (fluent in Italian a plus) 
• Proficient in Computer Literacy
• Strong phone contact handling skills and active listening with the ability to adapt/respond to different types of characters
• Professional, outgoing, enthusiastic personality
• Ability to multi-task, prioritize, and manage time effectively and independently

Responsibilities

• The core function of this position is interfacing between internal/external customers (Manufacturing Sales Reps, Distributors, Certified Partners) and the internal sales and technical support team
• This position is fast-paced and will require self-motivation and organized multi-tasking
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions by utilizing Salesforce CRM, process customer accounts, and file documents
• Receive inbound calls and create cases in Salesforce CRM before passing the case to our dedicated team
• Take the extra mile to engage customers
• Being the “Go-to” person for inside sales support, always available and dependable
• Creating Sales Quotes in Salesforce CRM for customers
• Pursue/Drive quality leads for the organization
• Daily updates to open opportunities in Salesforce CRM with follow-up to Distributors, Certified Partners, and Outside Sales Reps for follow-up on outstanding opportunities
• Providing literature and documentation as needed for our extensive network of Outside Sales Reps
• Working with Regional Sales Manager to coordinate meetings, reports, and incentive programs

Salary/Benefits:

• $18-$20+ per hour based on experience.
• Incentive-based quarterly bonus.
• We offer competitive benefits including Health, Vision, Dental, and Retirement Plans available upon hire date
• Job Type: Full-time

About Arteco Global

Arteco Global, based in Faenza, Italy and St Louis, Missouri is one of the fast-growing Video Management Software company in the U.S. Our advanced technology offers Artificial Intelligence (AI), Deep Learning Analytics, License Plate, and Facial Recognition along with much more. This exciting opportunity allows you the chance at a career in one of the fastest-growing industries on the planet with huge upward career growth potential. New Year, New Career, PROVE YOURSELF! We are looking for a dedicated professional with a proven track record of critical thinking and excellent customer service. This role is the “Tip of the Spear” of our organization and you will learn our business from the ground up. The core function of this position is interfacing between internal/external customers (Manufacturing Sales Reps, Distributors, Certified Partners) and the internal sales and technical support team. This position is fast-paced and will require self-motivation and organized multi-tasking.

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